Refund & Exchange Policy
Refund and Exchange Policy
- All sales at ODDNY are final, and cancellations are not permitted once an order is placed.
- Returns, refunds, and exchanges are not available for any purchased products.
- Size exchanges are not offered; however, customisation is available to ensure an appropriate fit, with sufficient margins provided for alterations if needed.
- Modifications to the product’s size or the delivery address cannot be accommodated after an order is confirmed.
- Incase of partial COD orders, if the customer refuses to accept the order at the time of delivery, the partially paid amount will be considered non-refundable.
Incase of damaged/wrong product received
In case of a damaged or incorrect product, an unboxing video is mandatory to qualify for a replacement. The video must start from unsealing the package and clearly show the defect or issue. Products damaged during shipping will be replaced only if the defect is visible in the video and the issue is reported immediately.